Frequently asked questions
Everything you need to know about scans, reports, and your appeal package.
Everything Google's review looks at from the outside. A scan runs proprietary checks across your store policies, trust signals, contact and business information, risky wording, pricing and review practices, and product data consistency, then ranks every issue by how much it matters. You get the exact fix for each one, with the precise Shopify admin path to make the change.
No, and you should be wary of anyone who promises that. Reinstatement decisions belong to Google, and we're not affiliated with them. What PassGMC does is make sure you walk into your appeal with every root cause found and fixed, and a complete, reason-specific appeal package that tells your store's story properly. You appeal once, from a position of strength.
Just your store URL. The scan reads your public storefront the same way Google's review does, so there's nothing to install and no account to connect. If you want the deeper comparison, you can also enter your Merchant Center settings, and the report will check them against what your website actually says, line by line. A scan takes a few minutes, and your report comes with a downloadable PDF.
Yes, and honestly it's the best time to use it. Most suspensions come from fixable problems that were sitting in plain sight: a missing policy, a contradictory shipping timeframe, a price mismatch. Running a scan before you apply to Google Shopping, or while your account is healthy, finds those problems while they're still cheap to fix. If you're already suspended, the scan becomes the fastest way to prepare a complete appeal.
Your headline readiness score is free, with no sign-up needed. Full reports come from one-time scan packs: 10 scans for $79 or 25 for $149. No subscription, and your scans never expire, so you can use them for re-scans after fixes or across as many stores as you like.
Yes. We scan what's publicly visible on your storefront, the same pages any visitor or crawler can see, and we never ask for your Shopify or Google credentials. Your reports are private to your account, and if you upload a screenshot during verification, it's read once and immediately discarded, never stored.