Last updated: 15 July 2026
This policy covers refunds for PassGMC scan packs. PassGMC is a digital, automated service operated by Toval Holdings (ABN 16 155 716 770): when you buy a pack you receive scan credits, and each successfully completed scan delivers its full value immediately, as a finished report and appeal package you can download and keep. That shapes the rules below.
What you are buying
Scan packs are one-time purchases of scan credits. There is no subscription and no recurring charge, and credits never expire. One credit is used each time a scan completes successfully.
Failed scans are never charged
If a scan fails to complete for any technical reason, the credit returns to your balance automatically. You never lose a credit to a scan that did not deliver a report.
Completed scans are not refundable
Once a scan has completed and your report is available, the service for that credit has been delivered in full. The report, the prioritised fixes, and the appeal package are yours to keep from that moment. For that reason, completed scans are not refundable, and used credits cannot be returned.
Google's decisions are not grounds for a refund
PassGMC prepares your store and your appeal; the decision itself always belongs to Google. We do not guarantee reinstatement or approval, and a refund is not available on the basis that Google declined to reinstate or approve an account. This is stated plainly on our site before any purchase.
Unused packs
If you purchased a pack and have used none of its scans, contact us within 14 days of purchase and we will refund it in full. Once any scan from a pack has been used, the pack is considered in service, and the remaining credits stay available to you and never expire.
Your statutory rights
Nothing in this policy excludes any consumer guarantee or right you have under applicable consumer protection law, including the Australian Consumer Law, that cannot lawfully be excluded. If the service fails to meet a guarantee the law provides, we will do the right thing.
How refunds are processed
Approved refunds are issued to your original payment method through Stripe, typically arriving within 5 to 10 business days.
Contact
Refund questions? Reach Toval Holdings (ABN 16 155 716 770) through our contact page with your account email and order details, and we will respond promptly.